3330 Gateway Road Brookfield, WI 53045 - 866 327 7088

Patients Frequently Asked Questions

What do I do when I'm finished using my equipment?

Fill out this form and a patient services representative will contact you to arrange pickup of your equipment.

Will my insurance company pay for my rental equipment?

Each insurance plan has different reimbursement guidelines for coverage for our equipment. We will gather your insurance information prior to your use and we attempt to get a "commitment" from your insurance carrier. It is important that you also attempt to contact your insurance carrier regarding coverage, because you are ultimately responsible for payment.

What if my insurance company doesn’t pay for the medical device prescribed for me by my doctor?

Upon receiving a copy of your current contract/policy, we can determine exactly what benefits are available that may obligate your insurance company to pay the claim.

What if I was involved in a personal injury and have an attorney?

Upon receiving the attorney’s information, we can have a 'letter of protection' signed by the patient and by the attorney, and accept a lien as payment. Which means we get paid out of the possible settlement.

What if I was involved in a Workers’ Compensation Claim?

If you were involved in a Workers’ Compensation injury that was filed and accepted by your employer, then the insurance carrier for your employer will pay for everything.

Do I have to pay if my insurance does not cover the prescribed items?

Unfortunately, you do. All amounts are due from the patients. Payment arrangements can be made if necessary.

If I have questions about what is being billed, who do I call?

You can call our toll free number 866-327-7088 and ask to speak to someone in the reimbursement or billing department.

Can I make monthly payments?

Yes, we offer a 90 day payment option. You can work with our billing department to arrange payment of your bill in small increments. However, the total must be paid within 90 days.

Who should I contact if my equipment isn't working?

If you have any difficulty with the use of your machine, you can call an R&M Rehab representative at (866) 327-7088. A representative is on call 24 hours per day and 7 days per week.

How do I order additional electrodes for my TENS or NMES unit?

To order additional electrodes you may contact EMPI at 1-800-328-2536 and ask for a patient care representative.